Findster is introducing a new paradigm for location systems, democratizing their access and inclusion in the everyday life of pet owners, allowing a higher degree of safety and protection of their loved ones.
With a focus in using technologies to improve the quality of life, we are committed to the principles of respecting your privacy, keeping your data safe, and letting you decide how your information is used and shared. We guarantee you that:
- We will only collect data that is useful to process transactions, send periodic emails and to improve Findster’s products, services and user’s experience;
- We will be transparent about our data practices and will explain them in clear language;
- We will never sell your data, and will only share personally identifiable data when you direct us to;
- We will always take the security of your data seriously.
Because we’re always looking for new and innovative ways to ensure a great experience for our users, this policy may change over time. If any modifications substantially change your rights under this policy, we will always provide notice on the site and by email.
Moreover, if something in this policy does not make sense or if you have any questions, please contact us at firstname.lastname@example.org.
- Information Gathering
- Visiting the Website
- Placing an Order
- Creating a Findster Account
- Activating a Findster device
- Syncing your Findster device
- Asking for Help
- Sharing access to your pet info
- Activating location features
- Information Processing
When placing an order, you will be asked to fill some personal information, including your email address, shipping address, name and phone. We save the data so that we can provide customer service related to the purchase and process your order through our fulfilment partner.
In order to complete your order on our website, you’ll need to provide payment information. We do not, however, view or store your credit card information. This is handled by our third-party payment processor.
When accessing the App and if you want to access data collected by your Device from the Findster App, you must create a Findster account.
When you create a Findster account, we ask for some personal information, including your email address, name and date of birth. You will also have the option to create your Findster account using a different credential like your Facebook account. If you choose to do so, we will ask permission to access basic to public profile information from that account, like your name, email and profile photo. You can stop sharing that information with us at any time by removing Findster’s access to that account or by sending us an email.
We will access your phone’s contact list for the purpose of letting you identify contacts who are Findster users. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.
When activating a Findster device, you will be asked to download the Findster App and enter information about your pet such as a photo, gender, date of birth, weight and size. Whenever you add this type of data, we collect it and store it with your other account information. We use this information to determine your pets’ personalized fitness stats – for example, calories burned, steps taken, resting time and distance travelled - and transmit this data to Findster App.
When you sync your device, data about your pet activity and the location is transferred from your device to our servers. This data is stored and used to provide the Findster Service. Each time a sync occurs, we also log data about the transmission. Some examples of the log data are the sync time and date, device battery level, position and activity data of the pet since the last sync.
Whenever you contact Findster for help, we collect your name and email address along with any additional information you provide in your request and store it on our servers in order to provide you with customer service and to improve the customer service. You can also contact Findster through public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication with us if you contact us through these channels.
Findster lets you share with your friends, who are already Findster users or invite friends and who have not yet joined to access to each other’s pets, and monitor their activity and location from anywhere. You can share access to your pet info by providing their email addresses by accessing social networking accounts such as Facebook, or from the contact list on your phone. When you share your friends’ contact information with us, we will only use it for this purpose. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.
Location features such as mapping, virtual fences and radar are only available if you activate them. When active, Findster collects data like GPS signals, device sensors, Wi-Fi access points, and cell tower IDs to determine your specific location and your pets’ specific location. We store this information along with your other account information in order to provide you with location features. If you are using a mapping feature, we will send your location information to our mapping service provider, so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose. You can deactivate these features at any time and Findster will stop collecting this type of information.
Findster uses your data to provide you with the best experience possible and to help you make the most of your device. Here are some examples:
- Size, weight, gender and age is used to estimate the number of calories your pet burns;
- Contact information is used to send you account notifications and to inform you about new features or products we think you would be interested in;
- Your data is used for research to understand and improve Findster products and services;
- De-identified data that does not identify you may be used to inform the community about trends; for marketing and promotional use; or for sale to interested audiences.
We don’t sell any data that could identify you. We only share data about you when it is necessary to provide our services, when the data is de-identified and aggregated, or when you direct us to share it.
- Data that could Identify You
Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share PII data under the following circumstances:
- With companies that are contractually engaged in providing us with services like order fulfilment, billing, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us;
- If we believe, after due consideration, that doing so is reasonably necessary to comply with a law, regulation, or valid legal process. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by a court order from doing so or where the request or legal process is directly related to a regulatory investigation. In the latter case, we will ensure user information we disclosed is treated as confidential;
Findster may share or sell aggregated, de-identified data that does not identify you with partners and the public in a variety of ways, such as by providing research or reports and trends. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back with you.
- Default Visibility Settings
- Findster Social Tools
- Contests and Giveaways
The privacy settings on new Findster accounts are set to reveal minimal data about you with the purpose of getting you active and involved. You can accept to share more info on the App and can always adjust your privacy settings by sending us an email.
In order to increase the engagement with the product, Findster provides ways for you to share data with other Findster users, such as with the Daily, Weekly, Monthly and All-time Leaderboards. When you interact with others in these ways, you will be displaying your data based on the visibility settings in your User Account privacy settings.
If you subscribed to our newsletter, we will use your data in the following ways:
Findster’s newsletter includes news, offers and other information from Findster. Through the newsletter, you will receive personalized advertising about our products and services or proposals to participate in campaigns.
By subscribing to the Findster’s newsletter, you agree that in order for us to make a personalized compilation of news, offers and other information, we may review your purchasing and use patterns of our sites so that we can compile a personalized newsletter for if it meets your needs and interests. Your data is also stored and used for promotional purposes and market research. For this purpose, we will only contact you by email. Finally, we will also use your data to analyze and improve the effectiveness of our sites.
If you no longer wish to receive the newsletter, you can unsubscribe from the newsletter at any time. To do so, click on the link in all newsletters. You will be directed to the cancellation process. You may also email us your revocation of consent regarding your subscription to the newsletter.
Findster may also ask you to participate in surveys that help us understand your use of our products and services. Any PII you provide to Findster in these surveys will only be used in relation to that survey and as stated in this Policy.
We store your PII for as long as you remain as a Findster customer.
Any data that you provide to Findster through the website can be modified by sending an email to Customer Support. Any data that you provide to Findster through the APP can be modified from your preferences. If you remove data from your User Account, it will no longer appear to you or others who use the Service. Backups of that data will remain in association with your User Account and in our archive servers.
You can deactivate your Findster account by contacting Customer Support. By doing that, data that can identify you will be removed from the service, including but not limited to your email and name. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Findster may continue to use your de-identified data.
Findster is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using Findster, please contact us at email@example.com.
You can opt-out of receiving promotional emails by unsubscribing via the “Unsubscribe” link in any Findster email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your account maintenance.
Findster uses a combination of technical and administrative security controls to maintain the security of your data and protect the personal data of users against unauthorized access. However, the user is responsible for ensuring that the computer they are using is appropriately protected, for example, against malicious software and computer viruses. Furthermore, whenever data is collected over an open network such as the internet, the data may be transmitted without secure conditions, whereby there is a risk it may be seen and used by unauthorised third parties. Users shall not be entitled to provide their password and any other data that permit access to the user’s account to third parties.
If you have a security-related concern, please contact Findster Customer Support.
- Web Beacons
- Third Party Services
However, if you delete cookies or block them from being stored, you may not get the full Findster experience.
Web beacons (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be used for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages (or in an e-mail). Findster, or third-party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.
We use advertising cookies to present you with opportunities to purchase Findster products on our website, and retargeting cookies, to present you with Findster advertising on other websites based on your interaction on Findster’s website.
We use the following cookies and data analytics platforms:
- Google Adwords Conversion: You can adjust the Google Ads Settings and opt-out of this program;
- Google Tag Manager: To adjust the Settings and opt-out of this program please email us to firstname.lastname@example.org;
- Facebook Pixel: You can adjust the Settings and opt-out of this program in the setting of your Facebook account;
- Hotjar: You can adjust the Settings and opt-out Hotjar to collect your data by visiting https://www.hotjar.com/legal/compliance/opt-out.
- For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit http://optout.aboutads.info
To opt out of ads on Facebook, Pinterest, or Google that are targeted to your interests, use your Facebook, Pinterest, or Google Ads settings.
Check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt out of Ads Personalization” setting.
Additionally, we use Fabric that provides analytics from iOS and Android Apps; Instabug that helps as a support for problem resolution related with the app; Firebase in order to send App push notifications and Apple Analytics to obtain Analytics from iOS App. To adjust the Settings and opt-out of these programs please email us to email@example.com.
You are entitled at any time to request information about your Personal Data that we store and request us to correct, delete or block your Personal Data. If you wish to do so or have any other question relating to data protection in connection with the Website or App, please contact us at firstname.lastname@example.org.
Findster Technologies, S.A.
Rua Sá da Bandeira, 651, 1º Dto., 4000-437 Porto, Portugal
+351 223 248 286